Refund policy

Return, Exchange & Refund Policy

At Funkzee, we take pride in delivering premium-quality products designed for comfort, style, and confidence. We understand that shopping online requires trust, which is why we offer a simple and customer-friendly return, exchange, and refund process.

3-Day Trial Period

We want you to experience your Funkzee outfit before making a final decision. Once your order is delivered, you have 3 days to try the product and ensure that it meets your expectations in terms of fit, comfort, and style.

If you are not completely satisfied, you may request a return, exchange, or refund within 3 days of the delivery date, subject to the conditions mentioned below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

- The request must be initiated within 3 days of delivery.

- The product must be unused, unwashed, and in its original condition.

- All original tags, labels, packaging, and accessories must be intact.

- The item must not show signs of wear, damage, stains, odors, or alterations.

Products that do not meet these conditions may not be eligible for return, exchange, or refund.

Exchange Policy

If you need a different size or have received a defective or incorrect item, we will gladly assist with an exchange subject to product availability.

If the requested size or product is unavailable, customers may choose an alternative product of equal value or opt for a refund where applicable.

Refund Policy

Once the returned item is received and successfully inspected by our team, the refund will be processed.

Refunds are typically completed within 5–7 business days after approval and will be credited through the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or any other approved method after verification.

Non-Returnable Items

Returns, exchanges, or refunds may not be accepted in the following cases:

- Products returned after the 3-day trial period.

- Items that have been used, washed, damaged, or altered.

- Products without original tags or packaging.

- Items purchased during special clearance or final-sale promotions unless received defective.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photographs of the issue. Our team will review the case and provide a suitable resolution as quickly as possible.

Our Commitment

Customer satisfaction is at the heart of Funkzee. We are committed to ensuring a smooth, transparent, and hassle-free shopping experience. Every request is reviewed carefully, and our team will always strive to provide the best possible support.

Thank you for choosing Funkzee — where quality, comfort, and customer satisfaction come first.